Buyer Policy

BUYERS’ POLICY

These Terms govern the Buyer’s usage of the Website and shall be read in consonance with the Terms of Service, Privacy Policy, and any other documents published by the Website from time to time.

The words used in these Terms shall be construed in accordance with the meaning of them in the Terms of Service and Privacy Policy. In the event, a term has not been defined earlier, it shall be construed in context.

In the event of any conflict between these Terms and any other document published by the Website, the Company’s decision as to which shall survive shall be final.

The term Website shall mean www.craftsventure.com and the term Company shall mean Maxway Cosmos India OPC Private Limited The term "We", "Us", "Our" shall mean the Website and the Company.

The term “You” (where the context requires), “Buyer”, “User”, “Customer”, and “Client” shall mean any natural or legal person who has agreed to become a user on the Website by providing Registration Data while registering on the Website.

You, as a Buyer, understand that upon initiating a Transaction You are entering into a legally binding and enforceable contract with the Seller to purchase the products and /or services from the Seller using the Payment Facility, and You shall pay the Transaction Price through Your Issuing Bank to the Seller using Payment Facility.

You understand that We are merely a collecting agent on behalf of the Seller and We shall not be a party to the transaction between You and the Seller. As a service provider company is the only agent for the Collection and Remittance of the transaction price. No Interest or any benefit whatsoever is given to or can be claimed by the buyer on the transaction price collected by the company through and of the prescribed payment method.

The transaction between You and Seller shall stand in accordance with the Terms of Use of this Website or as modified by mutual agreement of You and the Seller with respect to Delivery time and Dispatch time, to the extent it does not violate the Terms of the Website.

You may choose to pay through any of the payment methods chosen by Your Seller, if specified, and through any method facilitated by the Website.

We shall duly intimate You when we receive any payment from Your end or in the event You commit to pay for a Product on Delivery. Once the payment has been received, We shall provide a confirmation for the payment and the invoice shall be provided along with the Product delivery. The confirmation of payment shall be done within three (3) days of receipt of the payment and shall notify the Seller to initiate dispatch of the product. Notification of delivery shall be given within two (2) days from the stipulated date of delivery.

We reserve the right to impose limits on the number of Transactions or Transaction Price which We may receive from on an individual Valid Credit/Debit/ Cash Card / Valid Bank Account/ and such other infrastructure or any other financial instrument directly or indirectly through payment aggregator or through any such facility authorized by Reserve Bank of India to provide enabling support facility for collection and remittance of payment or by an individual Buyer during any time period, and reserves the right to refuse to process Transactions exceeding such limit.

We reserve the right to refuse to process Transactions by Buyers with a prior history of questionable charges including without limitation breach of any agreements by Buyers with Us or breach/violation of any law or any charges imposed by Issuing Bank or breach of any policy.

We may do such checks as it deems fit before approving the receipt of transaction Price from the Buyer for security or other reasons at Our discretion. As a result of such a check, if We are not satisfied with the creditability of the Buyer or genuineness of the Transaction / Transaction Price, it will have the right to reject the receipt of Transaction Price.

We may delay notifying the payment confirmation if we deem it suspicious or for Buyers conducting high transaction volumes to ensure the safety of the Transaction and Transaction Price. In addition, We may hold Transaction Price or remit Transaction Price to law enforcement officials (instead of refunding the same to Buyer) at the request of law enforcement officials or in the event the Buyer is engaged in any form of illegal activity.

The Buyer acknowledges that We will not be liable for any damages, interests or claims, etc. resulting from not processing a Transaction/Transaction Price or any delay in processing a Transaction/Transaction Price which is beyond Our control.

While availing any of the payment method/s available on the Website, We will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to:

1. Lack of authorization for any transaction/s, or

2. Exceeding the preset limit mutually agreed by You and between "Bank/s", or

3. Any payment issues arising out of the transaction, or

4. Decline of transaction for any other reason/s

All payments made against the products/services on the website by you shall be compulsorily in Indian Rupees. The Website will not facilitate transaction with respect to any other form of currency with respect to the purchases made on the Website.

You shall ensure that You provide only accurate and proper details and information regarding You inclusive of contact details such as email, address, and phone number.

Seller or the company (In case of the seller is availing company-provided logistic services under value-added service option) shall provide the dispatch details on the website within seven (7) days from the payment confirmation.

Once an order has been dispatched, the details of such an Order shall be available on the Website within two (2) days of dispatch of the Order.

The Order shall be delivered within fifteen (15) days from the date of dispatch within India. For international deliveries, the timeline shall vary on the country and shall be communicated to You upon purchase.

You are required to notify Us of the delivery/ non – delivery of any Order within the stipulated time. In the event You fail to do so within five (5) days from the stipulated date of delivery, it shall be construed as successful delivery and You shall waiver Your rights to raise any claims for cancellations, returns, and refunds.

In event of successful delivery and You duly notify Us, You shall be entitled to a refund in accordance with the refund, cancellations, and returns policies within five (2) days from the date of delivery. No refunds beyond this period shall be entertained. In case the buyer does not receive the delivery within five (5) days of the expiry of the delivery time including any extension thereof and the time period agreed in the Transaction or within the time period prescribed, You shall be entitled to claim a refund of transaction price subject to fulfillment of the said conditions as your sole and exclusive remedy. In the event of not raising a refund claim within the prescribed time, you shall not be eligible for refunds.

In the case where the buyers have received the delivery of the item within the stipulated time but the item is not as described in the listing, the buyer is entitled to claim a refund for the entire transaction price paid within two (2) days from the expiry of delivery time. If such a claim is raised by the buyer the seller has the option to disagree to the same in which case the company may put the refunds on hold for checks and verification. The company may contact the user for the purpose of verification. As a result of such verification, the refund claim may either be accepted or rejected by the company in its sole discretion which shall not be disputed by the users. If the refund claim is accepted the transaction price will be refunded to the buyer. All payments for refunds of transaction price shall be in accordance with the provision contained herein and applicable laws in India Particularly the direction issued by RBI. For Electronic Payment refunds shall be made through NEFT/RTGS or any other online banking / Electronic fund transfer approved by RBI. In the case of Cash on Delivery, payments shall be made via gift coupon. Buyers shall bear any foreign exchange conversion risk, loss charges or fees if Any. Refund shall be subject to the buyer complying with the provision of the user agreement and the rules and policies made thereunder and the Company shall have recourse to such refunds in case of any misuse by buyers.

In the event, an Order cannot be delivered due to an inaccurate address or your non – availability, and non – payment of Cash on Delivery, We shall cancel the Order and return the Product to the Seller. We shall transfer any amount paid after deductions for costs incurred by Us and the Seller. We also reserve the right to raise legal claims for any recovery of damages to Us in the event of Cash on Delivery and You are liable to pay the same. In case of Cash on delivery as a payment option, the buyer shall be entitled to deny the acceptance or delivery of the product cancellation will happen only before shipment and not in any case after the shipment.

We always welcome genuine feedback and appreciate the same for improving the company performance in terms of providing better services to the end-user. Buyers will use the feedback to communicate a fair and genuine opinion and in any case, you will be allowed to post your first-hand experience only and you shall not include any hearsay comment or information which results in maligning any User, brand, or product.

Delivery and tracking shall be governed by our shipping policy.

Satisfaction, Our Promise: Money-Back Guarantee Program!

We, at Craftsventure, prioritize your satisfaction and have the utmost confidence in the quality of our products. Therefore, we are delighted to introduce our newly implemented Money Back Guarantee Program, effective from 24th July 2023. This program is designed to provide you with complete peace of mind. Please take a moment to familiarize yourself with our policy details:

Eligibility:

The Money Back Guarantee Program is applicable only to Indian customers and is not available for companies, organizations, or overseas customers.

The guarantee applies to eligible items after completion of three (3) calendar years.

To qualify for a refund, the product must be in functional condition at the time of its receipt by the company.

In the event that a customer returns or refuses a shipment at the time of delivery, please be aware that the associated Money Back Guarantee Certificate will be considered null and void. It is important to keep this in mind when utilizing our Money Back Guarantee Program.

Money Back Guarantee Certificate:

To ensure transparency and maintain records, we issue a Money Back Guarantee Certificate for all products covered under this scheme against the invoice.

The certificate will be issued within one working day upon successful product delivery.

While the Money Back Guarantee Policy may not be a permanent offering, please be assured that Craftsventure will honor every valid Money Back Guarantee Certificate issued during the specified period. It is important to note that the company reserves the right to continue or discontinue the policy for various reasons. However, regardless of any changes to the policy, all issued certificates will be honored in accordance with the terms and conditions stated.

Refund Processing:

After receiving the returned product and a valid refund request, we will process the refund within 30 days.

Refunds will be issued either back to the original credit card used for the purchase or transferred to the customer's bank account upon request.

Return Shipping:

Please note that the cost of shipping the item back to us after use will be borne by the customer.

For the return of the product, we kindly request that it be sent back to us using a reputable courier company.

To ensure the product's safety, we strongly recommend using a certified shipping company with a tracking number.

Without proof of the product being returned, such as delivery confirmation or proof of delivery, we will be unable to issue a refund.

Exclusions:

Please note that the money-back policy is not applicable to products purchased under a discount or during a sale.

The company reserves the right to discontinue the Money Back Guarantee Policy without issuing the Money Back Guarantee Certificate to the customer.

Money Back Guarantee Certificates will be issued only against a single invoice with a transactional value of more than or equivalent to INR 4000/-.

Not all products are covered under the Money Back Guarantee Policy. Customers are requested to check the product's eligibility for the Money Back Guarantee Certificate before making a purchase.

In the event that a customer returns or refuses a shipment at the time of delivery, please be aware that the associated Money Back Guarantee Certificate will be considered null and void. It is important to keep this in mind when utilizing our Money Back Guarantee Program.

We hope this clarifies our Money Back Guarantee Policy. If you have any further questions or require assistance, please feel free to contact our customer support team. Thank you for choosing Craftsventure.